Shopping Basics
We deliver across Jordan through trusted courier partners, with delivery typically taking [2–4] business days depending on your location. You’re also welcome to pick up your order from our store in Downtown Amman, next to Hashem Restaurant. Available delivery options and fees are shown at checkout.
Orders are shipped once confirmed, and delivery times may vary based on location and product availability. Returns and exchanges are accepted within [X days] of receiving your order, provided items are unused, unworn, and in their original condition with tags and packaging. Customized and made-to-order pieces may not be eligible for return. Please contact us before sending any item back.
Yes, we ship to selected countries worldwide. International shipping fees and delivery times depend on the destination and are calculated at checkout. Customs duties or import taxes, if any, are the customer’s responsibility.
Payments
We accept secure online payments by credit and debit card (Visa and Mastercard) at checkout. [Cash on delivery is also available within Jordan.] Available payment methods may vary depending on your order and delivery location.
Yes, we accept most internationally issued Visa and Mastercard cards. Payments are processed securely through our payment provider, and we never store your full card details. Your bank may apply currency conversion or international transaction fees.
All prices displayed on our website are in Jordanian Dinar (JOD) and include any applicable taxes, so there are no hidden charges at checkout. Delivery fees, if applicable, are shown separately before you complete your order.
Shipping & Returns
Please contact us within 3 days of receiving your order by phone at 0795316668 or by email at info@rihannapalestine.com, including your order number and the reason for return. Our team will confirm whether the item is eligible and guide you through the next steps. Items must be unused, unworn, and in their original condition with tags and packaging.
Once we receive and inspect the returned item, approved refunds are processed within [5–7] business days. Refunds for online payments are issued to the original card, and it may take a few additional business days for the amount to appear, depending on your bank.
If you’d like to cancel or change your order, please contact us as soon as possible. We can usually make changes before the order has been shipped. Once an order is dispatched, or if it is a customized or made-to-order piece, changes or cancellations may not be possible.
We’re always happy to help! Call us at 0795316668, email info@rihannapalestine.com, or visit our store in Downtown Amman, next to Hashem Restaurant. If you received a damaged or incorrect item, please send us your order details along with photos so we can resolve it quickly.